Whether they are producing a complete product, or offering a service to customers face-to-face, most managers believe that good teamwork among their front-line employees will deliver better and more consistent results. It does, but good teamwork doesn’t just happen by accident. Here’s what to do to make it happen.
Earning Your Employees’ Trust
Trust is a vital factor in the business of managing people. But trust is not a given, it has to be earned. Your words are important, of course, but that’s not what is going to do it. Employees watch your behaviour, and base their opinions on what they see you do, versus what you say. That’s what makes them trust, or not trust.