12 Ladders to World Class Performance
In this text the author takes 12 key factors that each contribute towards the achievement of world class performance, and divides each into 5 “steps” on that ladder. Each section guides the reader through the practical steps of improvement from level 1 (ordinary) to level 5 (world class). These ladders include aligning management objectives; customer focus; managing for quality; teamwork; rewards and recognition.
If this book is not in the best-seller list, it should be!
Customer, published on Amazon.com
“I was a bit afraid that any book about ‘world class’ was going to be way above my head, but this book isn’t like that at all. It lays it all out in very practical fashion. It’s quite obvious the author has actually been involved in real live situations. We not only recognize ourselves in many of the descriptions, but there’s lots of good ideas throughout the book you can put into practice. I would recommend this book to anybody. It represents amazing value!”
At last a simple-to-follow guide for all business people
Customer, published on Amazon.com
“At last a book that distills the learning of the last 20-30 years in business management. David Drennan’s book is unique in the simple and structured way in which it helps set out action plans for us all, no matter what our role in business. It’s part of my toolkit for running businesses in different parts of the world. Well done to the author!”
