Books

In this text the author takes 12 key factors that each contribute towards the achievement of world class performance, and divides each into 5 “steps” on that ladder. Each section guides the reader through the practical steps of improvement from level 1 (ordinary) to level 5 (world class). These ladders include aligning management objectives; customer focus; managing for quality; teamwork; rewards and recognition.

Culture in organizations is the established habits and behaviours which have grown up over time and become part of “how we do things around here”. Culture is a crucial factor in making change suceed and this book shows how to change the attitudes and cultures positively within an organization.

It can be a complex business managing people at work – unless of course you have had the chance to read David Drennan’s latest book on the subject. Then you will know just what makes the difference between a good people manager and a great one.

Many people go to job interviews with all the right qualifications but are never offered the job. And it may be because of some simple mistake they made during the interview which killed their chances, and they were never aware of it. Don’t let that happen to you.

Much of the time there are multiple candidates for the same job, and only one person is going to get it. So, if you’re actually going to get the job you have to find a way of distinguishing yourself from all the others. That’s what this book will do for you. Give you the professional advice that will literally transform your performance at interview, and more than triple your chances of actually landing the job. Are you ready for that?